How can you offer a quality service with such low fees?
We are a National online tenant find agency introducing prospective tenants to landlords. We advertise the properties, arrange the appointments, the landlords conduct the viewings and we administer the application/referencing using our state of the art software- We don’t need to employ people to conduct viewings, we don’t have high overheads (no High Street branches), everything is done online smoothly and seamlessly to ensure fast stress free transactions.
Which property portals do you advertise my property on?
We market your property on all major portals including Rightmove, Zoopla, Prime Location and many others.
What are your credentials?
We are fully licenced members of ARLA, our client money is fully protected. We employ NAEA qualified staff and adopt a continuous training policy to ensure we provide only the best high quality service to our customers.
How long will it take before you find me a tenant?
Difficult to be accurate on this one but most properties are let within 3-4 weeks (many much sooner). If your property is presented in good clean condition (this usually attracts better quality tenants) and providing the rent is fair and in line with market conditions we would expect to find tenants and commence the application process within the first few days.
Is there a time limit on how long you will advertise my property?
No, we would generally expect to let your property within 3/4 weeks (quite often much quicker). We actively manage the marketing of your property and will advise you in respect of rental expectations and provide you with feedback from viewings to help you address any concerns prospective tenants may have. We would not expect your property to remain empty any longer than 4-6 weeks, but do reserve the right to terminate your marketing if you are using our ‘free trial introductory offer’ and failing to act upon our advice.
Can I use my own Tenancy Agreement?
Yes, you are welcome to use your own Assured Shorthold Tenancy (AST) agreement but the responsibility for the legal validity of the agreement remains with you the landlord.
Can I add clauses specific to my property when I use your Tenancy Agreement?
Yes, you may have specific clauses that you can ask us to add which we are able to do, the responsibility for the legal validity of those clauses remains with you the landlord.
As a landlord experiencing your free trial are there any other fees I have to pay?
No, unless you decide to purchase any additional services such as insurance, inventories, EPCs etc.
As a landlord experiencing your free trial can I reference the tenants independently of LetWithUs?
Yes you can, but you will revert to our tenant find only fee which is £180 inc VAT.
When do I have to pay your fees?
If you are a tenant: Once you decide you would like the property and the landlord confirms they would accept you as a tenant the application fee needs to be transferred into our account-this puts a hold on our marketing and no further viewings will take place until we have received the reference result, occasionally the landlord may require a non-refundable holding deposit to secure the property.
If you are a landlord: If you choose our ‘Online Plus’ option the fees are payable upfront before we commence marketing, if you choose our ‘Ultimate’ option an initial fee of £150 inc VAT is payable upfront followed by the balance £349 inc VAT which we deduct from the first months rental payment. If you are participating in the introductory free trial you will have nothing to pay. Any additional services that you require are payable upfront.
Are your tenant application fees competitive?
Yes, we are below the national average, we only charge £150 including VAT for the first applicant and £120 including VAT for each subsequent applicant over the age of 18. Our guarantor fees are also competitive at only £60 including VAT.
As a tenant can I change my mind and receive a refund once I have paid the application fee?
No, the application fees are non-refundable and your payment is taken as your acceptance of that condition. We stop marketing the property and incur third parties charges once we commence the application process.
Do you carry out the new legally required (since 1st Feb. 2016) ‘Right to Rent’ checks during the application process?
Yes, we use third party independent referencing agencies that formally verify the tenants ‘Right to Rent’ as well as their current employer, previous landlord and credit checks (all the landlord is required to do is check the original ID).
Do you protect the deposits in a Government approved scheme?
Yes, we place the deposits with the Government approved Deposit Protection Scheme (DPS) and advise all parties of the registered details unless the landlord is administering the deposit in which case the landlord is responsible to ensure the deposit is registered and the details forwarded to the tenants.
What can happen if a landlord doesn’t use a Government approved scheme to protect deposits?
If the deposit isn’t registered with an approved Government deposit protection scheme within 30 days of receipt and the tenant informed of the details of the scheme, the landlord’s at risk of being taken to Court by the tenant and the Courts usually impose a fine against the landlord of up to 3 months’ rent for non-compliance of the regulations.
What can happen if a landlord doesn’t carry out the ‘Right to Rent’ checks?
The landlord could be subject to a £3000 fine for failing to carry out proper checks and not taking reasonable care to ensure the tenant has the correct legal status to rent property in the UK.
Can you offer any additional services not currently advertised on your website?
We offer a wide range of services for both landlords and tenants; however we welcome any requests for additional services which we will consider including in our range of services as demand dictates.
Are there any hidden charges?
No, we are committed to being completely transparent with all our fees; all of our charges are displayed openly on our website. Insurances/Inventories are quoted individually subject to size, location and cover required.
How do you handle complaints?
We pride ourselves on offering exceptional service to both landlords and tenants alike; however we accept that sometimes misunderstandings or misinterpretations can occur and therefore we have a robust complaints procedure in place. In the first instance we ask you to detail your complaint to firstname.lastname@example.org and our staff will endeavour to handle your complaint quickly, fairly and hopefully to your satisfaction and respond to you by email within 48 hours. If after receiving our response you are not satisfied with the outcome you can then revert to the Property Redress Scheme to arbitrate on the matter, their decision is binding on both parties.